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Patient Experience Survey - Your Voice Matters

Your Voice Matters is a set of questions designed to measure patient experience as close to real-time or at point of care as possible. It gives patients the opportunity to share feedback on their most recent visit to their cancer centre or hospital. This information helps us and the Regional Cancer Programs understand how to make the improvements to the cancer system that are most important to patients.

Who can participate in Your Voice Matters?

Adults in Ontario receiving treatment for cancer are invited to share feedback.

When and how can patients complete Your Voice Matters?

It can be completed in a few different ways, depending on what is most convenient for you:

  • Kiosk in your cancer centre
  • Tablet in your centre

Ask staff or a volunteer how to complete Your Voice Matters at your centre.

How long will it take to complete Your Voice Matters?

It will take less than 5 minutes.

What Are We Capturing?

Your Voice Matters will help us understand your experiences throughout specific phases of the cancer continuum. By capturing these patient-reported experience measures we can better understand how to make meaningful improvements to the cancer system at the local, regional and provincial levels.

All responses will be confidential and won’t affect the care you receive.

Why is Your Voice Matters Important?

  • One of our strategic objectives in the Ontario Cancer Plan is to capture a range of real-time patient-reported information that is meaningful to patients to improve quality of care.
  • Along with your local care team, we need to learn what the experience as a cancer patient in Ontario is like from your perspective. That helps us better understand how we can improve the experience for patients and caregivers across Ontario.

Learn More at Participating Centres

Local Health Integration Network Cancer Centre or Hospital Contact Info
Central Stronach Regional Cancer Centre at Southlake Ruth Barker
Regional Lead, Person-Centred Care
905-895-4521 x 2479
North Simcoe Muskoka Simcoe Muskoka Regional Cancer Centre Ben McIsaac
Interim Manager, Prevention, Screening & Patient and Family Suppor
705-728-9090 x 43139
South East Cancer Centre of Southeastern Ontario Kardi Kennedy
Regional Systemic Treatment Program Lead
Regional Oncology Nursing Lead
613-544-2631 x 6980
Central West / Mississauga Halton Trillium Health Partners – Carlo Fidani Regional Cancer Centre Alexandra Willis
Regional Manager, Patient Experience
905-813-1100 x 2155
Champlain The Ottawa Hospital

Katelyn Balchin
Business Leader, Cancer Services
613-737-8899 x 77140

South West London Regional Cancer Program

Brenda Fleming
Director, South West Regional Cancer Program
519-685-8500 x 53610

Hamilton Niagara Haldimand Brant Juravinski Cancer Centre Cathy Bennett
Manager Oncology Patient Education
905–387-9495 x 65104
North East North East Cancer Centre

Carole Mayer
Director of Research, Supportive Care Oncology Program
705-522-6237 x 2700

Central East Durham Regional Cancer Centre Debbie Devitt
Patient Experience Lead
905-576-8711 x 6401
North West Thunder Bay Regional Health Sciences Centre Andrea Docherty
Program Director, Regional Cancer Care North West
807-684-7271
Erie St. Clair Windsor Regional Hospital Christina Stergiou
Manager, Psychosocial Oncology & Education, Cancer Program
519-254-5577 x 58733
Waterloo Wellington Grand River Regional Cancer Centre Christine Peters
Regional Oncology Lead, Person-Centred Care
Toronto Central - North Odette Regional Cancer Centre Tamara Harth
Program Manager, Patient & Family Education
416-480-5000 x 7739

Questions?

For more information, please email Lesley Moody, Director Person-Centred Care.